Today, hotel business is not only flourishingborder, but also in our homeland. Considering this, it will be quite logical to consider this medium as a potential place of work. What are the vacancies? What is the responsibility of work in hotels? And who do they take there at all?
Each hotel is unique in its own way, and thereforeit is rather difficult to talk about them in general terms. At the same time, their individuality manifests itself not only in the interior or in the elegance of the rooms, but also in what kind of staff there works. For example, if a small hotel is able to do with an administrator and two cleaners, then the staff of a five-star hotel can include up to 50 specialists.
And yet, despite all the variety of vacancies, among them there are those that are in demand most.
Administrator is the first person aftermanager or chief manager. It is the responsibility for almost everything in the hotel: the placement of customers in numbers, the organization of the work schedule, the purchase of necessary equipment, the resolution of conflicts and so on. Frankly, this is the most difficult work in the hotel, and therefore the highest paid.
The main problem is that to settle onthe post of administrator is rather difficult. Especially when it comes to large hotels or hotels. The management understands that a poorly trained employee can snap at any time, which will compromise their reputation. Therefore, they prefer to appoint only those professionals who have experience in the hotel business as administrator.
In addition, this type of staff must have the following qualities:
Sometimes the owners make to the applicants foradministrator's position additional requirements. For example, they can hire only people with higher education or screen out those candidates who have bad diction.
Most hotels have a reception at the entrance -A separate area for meeting guests. It is here that customers first turn to book a room or find out the necessary information about the services of this institution.
Most often in small hotels at the reception sitsadministrator. But expensive hotels, on the contrary, prefer to hire a separate staff for this post. This is due to the fact that their reception passes through themselves much more visitors, which justifies the additional costs.
Working at the hotel at the reception does not require a higher education. However, in order to settle into this place, you must meet the following requirements:
In any hotel there are own maids. After all, these employees are responsible for the cleanliness of the rooms, as well as their improvement. However, it should be understood that the maid's responsibilities go far beyond the mere cleaners.
In particular, the following tasks are assigned to her shoulders:
And this is only a small list of those responsibilities thatThere is a job in the hotel (hotel). It should be noted that the management of such institutions can implement their own services. Let's admit, some prestigious houses provide services on washing and ironing things. In this case, the maids every morning go to the rooms, collect specially left clothes, and in the evening, after thorough cleansing, return it back.
Any self-respecting hotel has in its stateseveral doormen. These workers are primarily responsible for meeting customers at the entrance to the building. They should greet visitors and politely open the door to them. If necessary, they are also obliged to answer all the questions that arise or indicate the way to the reception.
In addition, work at the hotel can turn into a doorman for the following tasks:
Work at the hotel is multifaceted. Therefore, in addition to all the above posts, there are other, no less popular specialties. Let's go through them quickly:
The main feature of this work is that,that each employee is responsible not only for himself, but for the whole team as a whole. After all, any mistake lays a dark spot on the reputation of the institution, thereby putting it to the brunt of all its employees.
In addition, work in hotels in Moscow, as inprinciple, and in any other major city, commits to perfectionism. This is due to brutal competition, which allows to survive only those institutions, whose employees perform their duties for five plus.
In general, much depends on the specific placework. For example, in some hotels staff is more than satisfied with working conditions and wages, in others, on the contrary, no one lingers for a long time. Therefore experienced people advise to thoroughly study the future work place, before going there for an interview. For example, you can find reviews of employees who have already worked there, on the Internet and check them. But, of course, if it is a presentable expensive hotel, then in most cases, reviews about such establishments are usually more than positive.
Another important point is knowledgein English. Now more and more employers indicate this point when recruiting. Therefore, if you want to get a job in a prestigious hotel, then start learning a foreign language beforehand.