Under the law, each consumer hasthe right to return the purchased goods to the seller in case of any defects or defects. Returning to the store of poor-quality goods is much easier than most people seem not familiar with the main law on the protection of buyers' rights.
Under the Law "On Protection of Consumer Rights", eachthe buyer has every right to return the goods, even if the return rules were not agreed with the seller at the time of purchase. This law explains in detail how to return the goods to the store, if you are dissatisfied with its quality.
At the same time, the consumer has a choice of strategyOwn behavior, if the quality of the purchased goods does not meet its expectations. If you find a marriage, you can ask the enterprise that sold you the product to replace it with a similar product of the same model, brand or article. Alternatively, you are entitled to a commensurate reduction in the purchase price of the purchased goods. To do this, you need to reach an oral agreement with the seller and confirm it with a written document that both parties sign.
The seller can offer you free of chargeeliminate all the shortcomings of the goods you found, or pay you the costs of their correction by third-party organizations. Your right is to agree to such a solution or to insist on replacing the goods with a new one. Most consumers prefer to replace the low-quality products, since they are distrustful of things in which defects have already been found.
In the event that none of the above optionsthe buyer is not satisfied with the solution of the problem, he has a legitimate reason to refuse the contract entered into upon the purchase of the goods and return the money for a defective product in full. Therefore, do not worry about how to return the goods to the store, since you have absolutely legal rights to do this.
The buyer, upon the request of the seller, must returnto him the goods in which he found faults. If you were not warned at the time of purchase that there are any defects in the product you buy, by default it is understood that you bought a quality product. Therefore, when you return the goods with the shortcomings that you found, you will not be liable for them: they are regarded as a factory marriage. Any statement by the seller that you have spoiled the thing is illegal. Before such a statement, the seller must conduct an expert examination of the goods in your presence and at your own expense. Before this happened, you have no right to be accused of the fact that a specific breakdown occurred solely through your fault. If you correctly treated the thing and are sure that you are not the cause of its breakdown, insist on an independent examination.
If you are not sure that you know how to returnthe goods to the store by all the rules, re-read all the listed items once again. And also pay attention to the following fact. In case you bring goods to the store for a refund, the seller does not have the right to redirect you to all sorts of services where you can be helped with "your" problem. By law, this is not your problem at all, but the seller's problem. You do not have to spend time troubleshooting. The seller must, at your first request, replace the goods or return the money paid for it.
How to return goods to the store in case you do notHave you kept a receipt that confirms your purchase? Under the law, to realize the consumer's right to return or replace the defective goods, the cash receipt is not a mandatory document for presentation. The seller is obliged to take back the goods without a check, but he is entitled in this case to carry out an expert examination of the quality of the goods you return on their own initiative.